KorahPrivacy policy
This policy explains what personal information Korah Money Transfer (a trading name of Makorah Tech Limited, “Korah”, “we”) collects when you use our app and website, why we collect it, and the choices you have.
What we collect
- Account details: your phone number, name and an optional profile photo.
- Identity verification: a photo of your ID document, your address, and the ID type, ID number and expiry date an agent records when approving your verification.
- Transfer details: the service, whether the transfer is for “Myself” or a “Friend”, the transfer code, the payout mobile money number, amounts, commission, status, and the mobile money reference recorded by the agent who pays you.
- Referral information: your referral code, and who referred you or whom you referred.
- Support messages: what you write to us in the in-app chat.
- Device information: basic details needed to run the app, such as a token for push notifications.
How we use it
- To verify your phone number and identity.
- To process your transfers and show you their status.
- To send notifications about your account and transfers, including ID expiry reminders.
- To give you support.
- To prevent fraud and abuse, for example by checking for repeated or unusual activity and for the same ID on more than one account.
- To meet Sierra Leonean anti-money-laundering and financial-services requirements.
Who can see it
Your information is shared only with: the registered agent processing your transaction; our licensed money transfer operator; the service providers that help us run Korah, such as cloud hosting, message delivery and phone verification, only as far as needed to provide their service; and regulators or law enforcement where the law requires it. We do not sell your personal information to third parties.
How we protect it
Information is sent over encrypted connections. ID photos are kept in private storage and shown through short-lived links only to the agents who need to review them. Agent accounts are individual and access to sensitive information is limited by role. No system is perfectly secure, but we work to keep your information safe.
How long we keep it
We keep your information while your account is active. You can ask to delete your account at any time in the app. Deletion takes effect after a short grace period during which you can change your mind; after that your account and associated data are permanently removed, except records we must keep to comply with anti-money-laundering or other legal requirements.
Your choices
- Correct or update your details in the app, or ask support to help.
- Re-verify your ID when it expires, or delete your account.
- Turn off notifications in your phone’s settings.
Children
Korah is for people aged 18 and over. We do not knowingly collect information from children.
Changes to this policy
We may update this policy and will flag important changes in the app.
Contact
Questions about your information can be raised at any time through the in-app Support chat, or by email at hello@korah.money.